FAQ

General (19 entries)

  • 1. Where does the name “NIVEA” come from?

    The name NIVEA is derived from the Latin word "nix, nivis", which means "white as snow", due to the pure white NIVEA Creme.

  • 2. Where can I get a sample of…?

    Samples of NIVEA products are often available via the local website www.NIVEA.com or alternatively via the NIVEA XXX and NIVEA FOR MEN XXX facebook pages. Checking these sites will provide information if samples are available. If the sufficient information is not given, contacting the local consumer service via the contact sheet on the NIVEA website is recommended.

  • 3. Where can I buy the product?

    The majority of NIVEA products are available from large retailers within XXX. Check the local availability as individual stock items do vary from branch to branch. Alternatively many NIVEA products are available to order online via retailer websites.

  • 4. Can I order products directly from your company?

    NIVEA products are available in drug, food and general merchandise retail stores as well as Internet retail channels. Please check the local availability in your country as we do not sell our products directly to consumers.
  • 5. How are cosmetic products tested for skin tolerance?

    The quality, effectiveness and compatibility of NIVEA products has been held in high regard by consumers for 100 years. Without exception, all NIVEA products must stand up to evaluation by the volunteers before the products are launched. These human volunteer tests are carried out in our company's research department or by independent research institutes. These tests are overseen by a dermatologist or doctor who examines the results before a product can be approved. However, it is not possible for any manufacturer to totally prevent the possibility of an allergic reaction which can be caused by individual sensitivity to one or more of the ingredients.
  • 6. How can I check that I do not have a sensitivity to a new product?

    New products can be tested before general use by carrying out your own "patch test" on a small area by applying a little of the product behind the ear - if you are going to use it on your face. Following the products use directions (rinsing wash-off products), leave it for 24 hours and if no reaction is felt then the product should be suitable for use. The same test can be carried out for body care products by applying a little to the crook of the arm.
  • 7. What can I do when I experienced an incompatibility after using one of your products?

    Although our products comply with all safety regulations set by the European Cosmetic Directive, we are unable to guarantee that our products will suit everyone, as everyone’s skin is unique and behaves in different ways.

    The reason for the adverse skin reaction can only be traced by a dermatologist. First the dermatologist applies the finished product to the skin. In case of a positive reaction it is advisable to have a second test done with the single ingredients of the product, in order to find out the real cause for the skin reaction. On the basis of the ingredients list (printed on all our products) you will then be able to identify if a product contains any ingredient you are sensitive to.

  • 8. Can I get a list of all NIVEA products containing a particular ingredient that I have a sensitivity to?

    People who are sensitive to a particular ingredient have the opportunity to check a product’s composition with the help of the ingredient list printed of the product label or on the product packaging. As we are keeping our products state-of-the-art, the formulations may change when improvement is possible. In order to avoid that someone refers to outdated and incorrect information, we do not hand out any product lists.
  • 9. What does "dermatologically tested" mean?

    In order to confirm skin compatibility, all Beiersdorf cosmetic products are subject to testing on human volunteers. These tests are performed under surveillance of a dermatologist. The claim "dermatologically tested" means that the skin compatibility of the product was substantiated by the test.
  • 10. Is it safe to use Beiersdorf cosmetic products when I'm pregnant or breastfeeding?

    All cosmetic products from BDF have been evaluated for safety and skin compatibility before a product is introduced into the market, as required by company policy and European law. This evaluation takes into account that most cosmetic products are used by female consumers of child-bearing potential and also by pregnant women. Therefore, all products placed onto the market by BDF are considered safe also for these subgroups of female consumers.
    This also accounts for women breastfeeding their babies. The ingredients of our cosmetic products may be systemically taken up by the body only in negligible amounts and therefore is no significant carry over to the milk.
    If a cosmetic product is to be used on the breast area, we generally recommend using cosmetic products not directly before but rather after breastfeeding on the breast area in order to avoid uptake of the cosmetic product by the baby. All our cosmetic skin care products are made to care for the skin and maintain its healthy look but not designed to be ingested by oral uptake. Therefore, the oral uptake of cosmetic products by babies during breast feeding should be avoided.

  • 11. Why are the ingredients listed on the products?

    The list of ingredients gives people with allergies the opportunity to check if the product contains substances that they may be sensitive to before they buy. This is made easier by the use of uniform names across Europe. Ingredients of botanical origin are listed by their Latin name. A dictionary has been prepared by an International Committee (INCI: International Nomenclature of Cosmetic Ingredients) that all manufacturers of cosmetic products are obliged to use. The highest percentage ingredient is listed first. The other ingredients are listed in descending order with colours listed last by their C.I. (colour index) number.
  • 12. What sign is labeled on the cosmetics packaging?

    All NIVEA products have a proven unopened shelf life of at least 30 months from the date of manufacture unless they carry a specific expiry or use by date. The legislation that came into force in 2005 requires cosmetics to carry a period after opening (PAO) to advise the length of time a product can be used after the initial opening of the product. The PAO is denoted by a symbol that looks like an open jar and a number followed by M for months. This depicts the advised period of use after first opening.
  • 13. What is the shelf life for NIVEA products?

    All NIVEA products have a proven unopened shelf life of at least 30 months from the date of manufacture unless they carry a specific expiry or use by date. Exposure to heat and light may, after time, lead to some instability of the basic structure of the product. Our advice would be to discard any old products that may look grainy, watery or discoloured, or if the odour has changed.

  • 14. Can I still use NIVEA products after their expiration date has passed?

    For all NIVEA products we guarantee an unopened shelf life of at least 30 months from the date of manufacture unless they carry a specific expiry or use by date. Although the products will not be harmful after this date of expiration, active ingredients may become less effective. For this reason, we advice you to replace any unused products after the expiration date or if the product does look or smell different than usual.
  • 15. Are Beiersdorf products biodegradable?

    The ingredients we use must be provably effective and, at the same time, safe and tolerable for consumers and the environment. This is checked during extensive studies and tests. Most of the ingredients in our products will biodegrade (e.g. detergents), at least slowly (such as paraffins). Silicones and inorganic compounds such as titanium dioxide or talc are of course not biodegradable. However silicones are subject to chemical degradation.
  • 16. What does alcohol-free mean?

    In chemistry there is a group of substances with the general name 'alcohols'. Their physical states range from liquid to solid, with very different properties. When 'alcohol-free' or 'no alcohol' is stated on a product, this refers to ethyl alcohol, which is also the alcohol in alcoholic drinks. In cosmetic products, ethyl alcohol has a refreshing and invigorating effect but can be over drying for certain people who are particularly sensitive. In the list of ingredients on the packaging, ethyl alcohol is listed as "alcohol" or "alcohol, denat". The aliphatic alcohols (e.g. cetearyl alcohol or lanolin alcohol) are solid substances that do not have this drying effect. They are used, for example, as emulsifying agents with a nourishing effect, which give the product the required consistency.
  • 17. Why do cosmetic products have preservatives?

    It is thanks to preservatives that face and body creams do not need to be stored in the fridge. Without preservatives, products would spoil within a very short period of time. Microorganisms such as bacteria and mold fungi, which generally get into the product through contact with our skin and spread easily in aqueous cosmetics, are the cause of this. The result: products become contaminated, they lose their effective properties and, in a worst-case scenario, sensitive skin reactions may be experienced. Preservatives hinder the spoiling of cosmetic products so in consequence protect your skin. By using preservatives, NIVEA can ensure that the quality of its products is preserved for a longer period of time.

  • 18. What can I do when my product runs short but there is still some amount left in the packaging that I can’t take out as normal?

    According to the European Directive 76/211/EEC we are always making sure that the quantity named on the packaging can be taken from the pack. If the packaging does not allow for all filling to be removed from the bottle we overfill to some degree so that it is ensured that you will receive the quantity stated on the packaging.

    In case of pump bottles, a small space is required between the bottom of the pump and the bottle to aid dispensing. With this packaging design evem more residues might remain in the pump bottle compared to regular bottles. Apart from the fact that it is ensured that you are able to take out the quantity stated outside on the bottle, the cap can be screwed off so that all residue can be taken from the bottle. The same procedure can e.g. be applied on other products in regular bottles (milk, lotion, shower gel etc).

  • 19. Might Beiersdorf be interested in sponsoring…?

    NIVEA already has a number of different sponsorship arrangements which supports our brand strategy and we are not looking to expand these at the current time.

Creme and Soft(4 entries)

  • 1. What skin types can NIVEA Soft and NIVEA Creme be used for?

    NIVEA Creme and NIVEA Soft are suitable for every skin type for care of the face, body and hands. Which of the products you choose will depend on your personal skincare needs: If your skin needs intensive, rich care, NIVEA Creme is the right choice, whereas NIVEA Soft provides your skin with refreshing moisture, is easily spread, and is ideal for putting cream on larger areas of the body.

  • 2. Why can NIVEA Creme be produced without preservatives?

    NIVEA Creme is a water-in -oil (W/O) emulsion, i.e. tiny water droplets “swimming” in an oil phase. Unlike an oil-in-water (O/W) emulsion, this type of emulsion water offers minimal moisture to microorganisms. Because it was possible to produce NIVEA Creme practically germ-free and with a uniform distribution of small emulsion droplets, many microorganisms introduced into the cream by the consumer can no longer survive and are eliminated.

  • 3. Is the formulation of NIVEA Creme the same all over the world

    For NIVEA Creme, the formulation is identical all over the world. In addition, since 1987, the special production process of NIVEA Creme allows us to provide this formulation without preservatives, like it is available in the EU-countries. However, in non-european countries we have to follow local legislation and offer a preserved version of the formula.
  • 4. Can I use NIVEA Creme on my baby/toddler if he/she has dry skin?

    For babies with dry skin the use of NIVEA Creme is recommended. NIVEA Creme contains no preservatives or colorants and is suited to the specific needs of babies with dry, extra sensitive skin.

Deodorants(9 entries)

  • 1. What is the difference between a deodorant and an antiperspirant?

    Deodorants fight bacteria which are responsible for the generation of body odour. They contain deodorizing actives which prevent bacterial growth or even reduce the number of bacteria in the axilla.
    Anti-perspirants contain anti-perspirant actives – usually aluminum salts, which reduce the release of sweat from the sweat glands as they form temporary gel plugs in the most upper parts of the sweat pores. These plugs are removed over time by mechanical action and the natural skin renewal process. Anti-perspirants also have a deodorizing effect as they inhibit bacterial growth due to a lower pH and the reduction of moisture in the axilla.

  • 2. Why do the NIVEA antiperspirants contain aluminum salts (e.g. ACH)?

    Many people wish to have a sweat reduction in addition to the odour fighting effect of a deodorant in order to prevent sweat stains on clothes. All effective anti-perspirants contain aluminum salts (e.g. aluminum chlorohydrate). These salts form temporary gel plugs at the most upper part of the sweat pores. Thus, less sweat is released.  Through friction and the natural skin renewing process these plugs are removed over time.
     Aluminum salts have been safely used in antiperspirants for more than a century. In general, ingredients used in cosmetics are strictly regulated by the European Cosmetics Directive and are subject to rigid safety controls and scientific analyses at both European and national level.

  • 3. Is it harmful to inhibit perspiration by the use of antiperspirants?

    The thermoregulation of the body is not affected by the use of antiperspirants. The underarm areas add up to 200 cm2, which is only about 1% of the whole body surface. Therefore this area is much too small to interfere with thermoregulation. The safety of anti-perspirants has been proven in many surveys and their use in cosmetic products is approved.

  • 4. Why do we smell?

    Fresh sweat is an odourless fluid. Only when skin bacteria present in the axilla metabolise (e.g. break down) certain components of the sweat, such as lipids and proteins, the malodour evolves. Your armpit has the ideal conditions for skin bacteria to grow due to the moist conditions, the higher pH and the optimal nutrient supply by sweat and sebum glands in this area.

  • 5. How long should I wait after shaving to use an aluminum-containing antiperspirant?

    When you shave, a small portion of the outermost layer of skin is removed, but the skin and its barriers are not necessarily damaged. However, small injuries can nevertheless occur. In this case, no aluminum-containing deodorants should be used as long as the skin is irritated or injured. Even if the underarm skin is irritated or injured for other reasons, an antiperspirant should not be used.

  • 6. Can the use of deodorants cause white residues on textiles?

    Some deodorants, more precisely antiperspirants, which contain aluminum salts, e.g. aluminum chlorohydrate (ACH), are able to leave white residues on clothes under specific conditions if not applied correctly. When using antiperspirant sprays (e.g. Nivea Deodorant Dry) it is important to shake the product well to ensure that the aluminum chlorohydrate powder is evenly distributed in the can and accordingly on the skin. In order to avoid white residues, all antiperspirant products must be fully absorbed or dried sufficiently on the skin before putting on clothes. Usually white residues on clothes can be removed by brushing.  For anyone who would like to avoid white marks on clothes the NIVEA Invisible for Black & White products might be interesting.

  • 7. Can the use of deodorants cause yellow stains in textiles?

    Yellow staining bases on a complex interaction of skin lipids, sebum, laundry detergent and antiperspirant active. To our experience several factors are involved, e.g. frequency of application, amount of antiperspirant product used, frequency of changing clothes, intensity of washing clothes, individual composition of sweat, content of minerals or trace elements in the tap water and the constitution of the fabric itself. The best way to reduce yellow stains in your clothes is to let the deodorant product dry completely before putting on clothes.
    However, it is important to note that yellow stains may occur also without presence of any antiperspirant ingredients, similar to a yellow stained collar, where  skin lipids together with dirt particles of the air cause persistent stains which cannot be removed easily anymore. In some cases, staining is associated with bleeding of fabric dyes.
    For anyone who would like to reduce the appearance of yellow marks on clothes the NIVEA Invisible for Black & White products might be interesting.

  • 8. What can I do to remove yellowish stains?

    Existing yellow stains cannot be removed or reduced by frequent / repeated washing of clothes; sometimes the washing can even solidify  the stains.
    In case of stains, rinse your clothes in cold water before washing them with laundry detergent. In many cases we were successful to remove the stains by soaking the clothes in 5 % citric acid  for approximately 24 hours. Very important: Rinse the clothes with clear water before washing them in a normal wash cycle with liquid detergent at 30°C. Still, we can’t guarantee that for all stains and clothes the given procedure will be successful. Be careful with delicate and colorful fabrics and with clothes with buttons of “mother-of-pearl” as the acid solution can damage them. Please test the product prior to the actual use on an unobtrusive spot.
    Warning: Be aware that citric acid is slightly hazardous in case of skin contact (irritant, sensitizer), of eye contact (irritant), of ingestion and of inhalation (irritant). Skin contact can produce inflammation and blistering. Tissue damage is dependent on length of contact. For this reason, we highly recommend to wear protective gloves when handling citric acid and to not breathe in citric acid dust.

  • 9. Can the use of deodorants cause coloured stains (e.g. green, brown, red blue) in textiles?

    The development of colored stains in textiles is similar to yellow staining. The concrete color of stains might be influenced by trace metals in the tap water (e.g. copper, manganese, iron). In some cases the color impressions might also be influenced by fluorescent whitening agents (optical brighteners).
    Coloured stains on light-coloured clothes might also appear when a coloured piece of clothes worn beneath or above loses dye due to bleeding. This process often occurs if the dyed material is not sweat-proof.

Face Care(13 entries)

  • 1. Why is moisture so important for the facial skin?

    Water plays a prominent role for a healthy looking skin. The horny layer contains about 10 to 30% of water, the deeper layers even more. Skin with optimal moisture balance is supple and smooth and has an intact barrier function. Insufficient moisture can result in rough and wan skin. Dry skin can also lose its elasticity and small micro-crackles can occur which can lead to a deranged barrier function.  Due to this, moisture is very important for a healthy looking, well balanced skin. NIVEA Face Care products help you moisturize and nourish your skin.

  • 2. What is an effective care for dry facial skin?

    The best way to care for dry skin is a good balance of mild cleansing and a moisturizing and nourishing care. NIVEA products for dry skin are specially developed to meet those needs. You find the skin type recommendation on the product. NIVEA cleansing products for dry skin gently and thoroughly remove make-up, sebum and impurities. At the same time they are mild and calm your skin without further drying it out. NIVEA Care products provide the skin with moisture and lipids. They support the skin’s own protective barrier and help preventing the loss of water. Furthermore they nourish the skin for a smooth and healthy looking complexion. NIVEA offers special products for dry skin e.g. NIVEA Aqua Effect Nourishing Day Care, NIVEA Aqua Effect Indulging Cleansing Milk or NIVEA Aqua Effect Gentle Cleansing Cream.

  • 3. What factors could cause dry facial skin?

    The skin´s horny layer (Stratum Corneum) is covered by a hydro-lipid film.  Together they form a protective barrier which is responsible for the protection from bacterial infections as well as the maintenance of your skin´s  moisture balance. Damages in this barrier can cause skin dehydration . Both, external and internal factors, can be responsible for dry skin. External factors are climatic influences, such as wind, centrally heated air, low air humidity, high and low temperatures, and UV radiation. Furthermore, your personal habits also play a relevant role, e.g. the excessive use of aggressive cleansing products as well as some medications, stress, insufficient drinking and certain dietary habits. In addition, internal factors such as hormonal influences, diseases or skin aging can be reasons for  dry skin.

  • 4. Why do I need to use special facial cleansing products?

    Cleansing is the first step in maintaining the natural beauty and healthy look of your skin. NIVEA facial cleansing products free the skin gently but thoroughly of make-up, sebum and impurities without drying it out or attacking the acid protective layer. They also respect the specific characteristics of the different skin types. The skin is optimally prepared for the follow-up care steps.

  • 5. What can be done about large pores in the skin?

    The first step would be daily cleansing to remove the excess sebum from the skin with rinse off wash products followed by the use of a facial toner according to your skin type. In addition, a deep cleansing face mask or facial scrub 1-2 times a week could be used. Regarding NIVEA Face Care products, light or oil free moisturising products are recommended.

  • 6. How often should I use a peeling product on my skin?

    For normal, combination or blemished prone skin a facial scrub can be used 1-2 times a week to boost the purifying effects of facial cleansing products. With a NIVEA peeling product, sebum and impurities will be washed off gently but thoroughly and dead skin cells will be removed by slight mechanical processing on the upper skin layer. NIVEA offers special peeling products such as NIVEA Aqua Effect Skin Refining Scrub or NIVEA Pure Effect Peel Soft.
    People with sensitive skin should not use peelings too often and need to  ensure that the product is specifically suitable for their sensitive skin type.

  • 7. What is the benefit of using a toner in addition to my face cleansing?

    Cleansing products free the skin gently but thoroughly of make-up, sebum and impurities. A toner particularly helps to purify your facial skin. It removes remaining residues, refreshes your skin and moisturizes. NIVEA Aqua Effect Toner for dry or sensitive skin has soothing properties  whereas NIVEA Aqua Effect Toner for combination skin provides a matting effect. Overall, it gives your skin a deeply cleansed and sensational fresh skin feeling.

  • 8. What is the benefit of using a special eye care product around my eyes?

    The characteristic of the skin around your eyes is very special in comparison to other facial skin parts. The skin around and under the eyes is very thin and has weaker subcutaneous fatty tissue. It is very sensitive and reacts to changes within the body, especially changes related to the retention or distribution of water. Because of this sensitivity, the results of those changes can firstly be seen in the area around the eyes in form of e.g. dark circles or fine lines. NIVEA Eye Care  products, e.g. NIVEA Q10 Anti-Wrinkle Eye Care, are very mild and free of perfume and help to reduce the appearance of wrinkles and minimize dark under-eye circles for giving you a smoother and radiant-looking skin.

  • 9. Why should a special night cream be used in the evening?

    In the evening and over night, when the skin is more relaxed, the regeneration process of cell division speeds up. For this reason the support of the regeneration process is the most important function for a night product as well as providing moisture and care. Therefore, the opportunity should be taken to provide the skin with particularly adapted creams.

  • 10. What causes my skin to age prematurely?

    There are various reasons that influence premature ageing. The most important factor is UV radiation in sunlight but also other external influences as an unhealthy lifestyle or psychological stress can have an effect on premature aging. These factors provoke the increased formation of free radicals in the skin which are the major cause of premature skin ageing. NIVEA offers special face care products with a SPF, such as NIVEA Aqua Effect Moisturizing day care with SPF 15 or Q10 Day Care with SPF 15/30.

  • 11. Should a day care product have sun protection properties?

    The primary stress factor for premature ageing of your skin is UV radiation in sunlight. Therefore, NIVEA Face Care products with UV filters can help to reduce the UV light influence on your facial skin. In general, the main effect of a moisturizer is to increase the moisture content in the skin what will make the skin look fresher and more relaxed. A moisturizer which contains UV-filters, additionally protects your skin against UVA/UVB rays. As the protection levels vary for the different NIVEA Face Care products, always check the packaging notices for the exact SPF of the product of your choice. NIVEA Face Care products with SPF, e.g. NIVEA Aqua Effect Moisturizing Day Care with SPF 15, protect your skin from daily sunlight. In case you require special sun care products e.g. when going sunbathing or swimming in intensive sunlight, our specifically developed NIVEA Sun Care products will be appropriate for you.

  • 12. Is it necessary to use different skin care ranges at summer and winter time?

    Facial skin is different during summer or winter times. In winter, the skin normally is dryer compared to summer time.  Even though the skin type can vary during the year, the changes in the skin´s  behaviour can be of minor or major extent. If you found a skin care range that optimally cares for your facial skin throughout the year , there’s no need to switch to another product range. Nevertheless, if you feel your skin is not cared enough or lacks sufficient moisture, it makes sense to use a more rich and moisturizing products,  like e.g. NIVEA  Aqua Effect Moisturizing Day Care or NIVEA Aqua Effect Nourishing Day Care in wintertime.

  • 13. What does 'non-comedogenic' mean?

    Products are called “non-comedogenic” when they are proven not to block pores that could develop into comedones (blackheads). Numerous factors can play a role in the formation of blackheads. A potential factor is excess sebum which leads to a clogging of the sebaceous glands and thus stimulate the skin to form blackheads. Non-comedogenic cleansing and skincare products are specifically for blemished prone skin (mainly oily and combination skin).

Hair Care(2 entries)

  • 1. When do I use hair mousse?

    Hair mousse is particularly good for hair styling in order to gain volume.  Hair mousses are especially preferred  in combination with blow-dryer and circular brush. However, they can also be used for air drying.  Nivea Hair Mousses deliver a natural look and flexible hold all day long.

  • 2. What is different from ultra strong to extra strong hold?

    Styling products are generally divided into different hold levels like flexible, extra strong, ultra strong, mega strong and extreme hold. This comes along with the fixation of the hairstyle that increases from flexible to extreme hold. So ultra strong gives your hair a stronger hold and less flexibility than extra strong.

Lip Care(4 entries)

  • 1. Why do I need special care for my lips?

    The skin on your lips is extremely thin and sensitive. Your lips only have a thin layer to protect themselves from external irritations. Lip care products preserve the healthy condition of your skin. It is important that moisture levels are properly maintained. And it is especially important to protect your lips against external influences such as cold, wind and UV radiation. In order to protect your lips, you should care for them all day long, not just when you leave the house. Winter, in particular can be very harsh to your lips, making them dry out quickly. The same applies in summer when you are in air-conditioned environments.

  • 2. Is there any danger of becoming addicted when lip care products are regularly applied?

    There is no scientific evidence that the use of lip care products could lead to physical addiction. Externally applied lipids do not influence the endogenous lipid production of the skin. However, if only low amounts of lipids are produced, it might be necessary to apply lip care products several times a day, especially in wintertime due to low temperatures and low humidity of the air. Regularly cared for lips will stay softer.

  • 3. Chapped lips — what can I do?

    If your lips become dry and chapped it's important that you act immediately. The best solution is a product that can relieve dryness and helps to repair the lips as well as supporting the healing process. The NIVEA Lip Care range includes SOS Lip Balm and Med, first aid of chapped lips.

  • 4. Can lips get sunburnt?

    The natural skin pigment helps skin to filter out the dangerous UV-rays in sunlight. Unfortunately lip skin contains almost no melanin at all.  So in direct sunshine, lips should always be protected with a product that has an SPF. Some NIVEA Lip Care products contain SPF15 . We recommend higher protection factors if you are on the beach or in the mountains. And don’t forget: UV-rays can still affect your lips even if it’s cloudy. The NIVEA Lip Care range includes Sun Protect available as SPF30.

NIVEA MEN(1 entry)

Sun Care(11 entries)

  • 1. How does my skin tan?

    The UV rays from the sun stimulate the skin’s pigment cells to form the brown pigment melanin as a defensive measure. Melanin is naturally produced by your body and absorbs UV radiation and fights free radicals. Melanin production is our natural protective response to sunlight. It is important to recognise that the ability to produce a tan or the natural skin colour of an individual affects their susceptibility to skin damage.

  • 2. When I used sunscreen, why don’t I get as much tanned as without?

    Many people think, that a sunscreen with high sun protection factor (SPF) prevents tanning – and instead use products with lower SPF. But even with higher sun protection, you will tan. However, it will take somewhat longer, but will be gentler to your skin. Products with a high sun protection factor protect against sunburn and UV-induced premature skin ageing.
  • 3. What does the Sun Protection Factor (SPF) mean?

    The SPF is the description of how much longer you can stay in the sun without getting a sunburn, depending on your skin’s self-protection abilities (e.g. one can stay for 10 minutes in the sun without getting sunburned, hence a product with SPF 10 would multiply this “self-protection time” by 10 = 100 minutes). Thus, the sun protection is also dependent on your own skin type. And above all, the sun protection is only given in full, if enough product is applied. Recommended are 2 mg/cm2 for one application, which means, for example, about 1 finger length of product for the face or 2-3 tablespoons of  product for an average adult’s body.
  • 4. What does water resistant mean?

    For the testing of water resistance in Europe exists a widely accepted standard which was approved by Cosmetics Europe  (Roof organisation of the cosmetic industry). Following this standard, all our sun care products with water resistance were tested at external independent institutes and passed the criteria for water resistance. The test users take a bath for 2x20 min. (water resistant) or 4x20 min. (extra water resistant) after product application and afterwards the remaining sun protection has to be more than 50% of the original value. Therefore, water resistance does not mean a lasting initial sun protection for unlimited time.

  • 5. What is the correct amount to be applied?

    The protection given by a sun care product will vary with the amount applied. Therefore the sun care product should be applied generously to all parts of the skin. Parts of the body often forgotten are the back of the neck, the front of the upper part of the chest and the backs of the legs. The application of sun care products is one of the key factors to effective protection in the sun: Always apply before sun exposure to ensure protection from the start. One application correlates to 2-3 tablespoons for average adults. Reapply every 2 hours, in any case after swimming, toweling and perspiring.

  • 6. Do children need different sun protection products to adults?

    Children are particularly susceptible to UV related skin damage. Their delicate skin is still vulnerable and, in the case of very small children, their skin’s natural protection is not fully developed. Full skin thickness and the ability to pigment is not fully reached until the teens. Frequency of sunburn in childhood is related to skin cancer at later age therefore children should use sun care products with high and very high SPF. Furthermore, children love to bathe and swim. This decreases their skin’s own UV protection capacity and washes off UV filters to some extent. To keep the sun protection level as prolonged as possible, our children lotions and sprays are developed with "extra water resistant" and Kids Swim&Play with long lasting water resistant properties.
     
    As extension of the test for “extra water resistant”, where users take a bath for 4x20 min according to the approved standard by Cosmetic Europe, our definition for long lasting water resistance means that users take a bath for 6x20 min after product application and afterwards the remaining sun protection has to be more than 50% of the original value.

  • 7. Can I prolong the sun protection by reapplication of sunsceen?

    The protective effect will not increase by reapplication. Therefore it is important to start with a high protection factor right from the beginning. Regular application after toweling, swimming etc., but at least every 2 hours, will help maintain the chosen level of protection.

  • 8. What can I do about yellow stains in my clothes caused by sun care products?

    The product contains different UV filters which protect the skin against UVA and UVB radiation. The UVA filters in particular tend to give yellow stains. This stain formation is promoted if the clothes come into contact with the skin before the product is completely absorbed. In such cases the clothes should be prewashed without any detergent at 30°C followed by a normal wash cycle with liquid detergent at 30°C. If stains are stuborn and still visible after washing we recommend to let the fabric soak in a citric acid solution (50g citric adic in 1L water) for 1h. Be careful with delicate fabrics and e.g. mother-of-pearl buttons. Please test the product prior to the actual use on an unobtrusive spot. Alternatively, treat stains with a commercially laundry rust stain remover for fabrics according to the product directions. Then wash with liquid detergent at 30°C. Generally speaking, avoid bleaches, oxi-action products as well as powder detergents and washing at high temperatures.  Warning: Be aware that citric acid is slightly hazardous in case of skin contact (irritant, sensitizer), of eye contact (irritant), of ingestion and of inhalation (irritant). Skin contact can produce inflammation and blistering. Tissue damage is dependent on length of contact. For this reason, we highly recommend to wear protective gloves when handling citric acid and to not breathe in citric acid dust.

  • 9. Can I use a sunscreen in combination with any NIVEA body or NIVEA face care product?

    This is possible when you apply the NIVEA sunscreen  first and wait for 15 to 30 minutes before applying the NIVEA body or NIVEA face care product. This way, the effectiveness of the sun protection system of UVA/UVB-filters in the sunscreen is maintained.

  • 10. Can I still use a sun protection product from last year or will it be less effective?

    We guarantee the product quality for 12 month after opening. When the product has been stored under normal conditions at room temperature and does not look or smell strange, it can be used in the next season.
    The shelf life is rather limited by factors such as physical instability (separation of the emulsion), changes in the perfume and the color of the product. The widespread opinion that the SPF of sun care products decreases over time and only fresh products provide full protection is not true.

  • 11. What is the shelf life for NIVEA products?

    All NIVEA products have a proven unopened shelf life of at least 30 months from the date of manufacture unless they carry a specific expiry or use by date. Exposure to heat and light may, after time, lead to some instability of the basic structure of the product. Our advice would be to discard any old products that may look grainy, watery or discoloured, or if the odour has changed.